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DriveGauge Frequently Asked Questions (FAQ)
This Frequently Asked Questions section serves
as a collection of common problems encountered and the tried and tested
solutions Infinite Nexus' support team uses to answer any e-mails.
DriveGauge's Help files are available within this Support section along
with expanded tips and screenshots.
Frequently Asked Questions:
Frequently Asked Questions With Answers:
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My icons didn't update
when I clicked "Apply" or when automatic dating was
enabled. What gives?
(Systems affected: 10.2. x specific)
Answer: This is due to an Apple-acknowledged
bug in the Finder with custom icons. DriveGauge makes every attempt
possible to refresh the icon on the desktop and throughout the
OS, and most menus and applications immediately show the new icon.
The Finder in Jaguar does not however respect this. Tests in Panther
indicate the problem will be addressed when a new Panther-specific
version of DriveGauge is released.
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I installed the 10.2.8 update
that was available in late September and DriveGauge won't launch,
it just crashes. What gives?
(System affected: 10.2.8 recalled update)
Answer: DriveGauge's Internet updating,
news, and web links all check to see whether there is actually
an Internet connection present instead of just failing or hanging
when they can't get the information. The removed 10.2.8's files
that DriveGauge uses do not contain some of the needed information
and cause a crash. No workaround is planned to address this as
it is no longer an officially supported product of Apple.
Update: DriveGauge has been tested
against the October 2003 10.2.8 release to verify and it is fully
compatible.
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I used DriveGauge 2.x and
then downloaded 3.x. I don't see any gauges now. What gives?
Answer: DriveGauge 3 is completely
different from its predecessor. DriveGauge 3 supports Gauge Styles
and requires at least one (1) style to be present to actually
show gauges. The DriveGauge 3 download included the DG 3 Upgrade
Assistant which installs the 2.x Aqua Gauge Style. If
you haven't done so run this first. If this issue persists, use
the QuickFix menu item under the Help menu which will reset all
your settings.
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Gauges show up on some of
my drives and not others. What's going on?
Answer: DriveGauge takes the results
of the df command
and then creates the Drive List you see. When a small percentage
is used (such as 0 to 10%) DriveGauge currently breaks when trying
to match it's gauges (due to extra spaces from the formatted
results of the command.) A future version (targeted for 3.2 at
the latest, within the year) will resolve this known issue.
-
Explain the default icon
support & custom icon support.
Answer: DriveGauge reads & writes its
custom icons to a file called .VolumeIcon.icns. This is where
the Finder (and many other applications) put custom icons for
a drive. The default icons in DriveGauge are internal to it
and are NOT read from the actual OS X installation. Thus CandyBar
icons are not supported. (this is something we are investigating
for a future version) Custom icons are only supported in the
.icns (Mac OS X Icon file) format, thus OS 9 style icons cannot
be currently imported (but will be recognized if pasted in
via the Finder and then DriveGauge is run.)
-
I can't restore my old icons
or deleted the gauged ones [backup/restore/delete issues]. Help!
Answer: DriveGauge tries it's
best to back up your icons according to the schedule you
set in DriveGauge 3 and each time in DriveGauge 2.x.
When restore is ran it copies the backup icon over to be
the icon. If it was incorrectly backed up it will incorrectly
restore. To remove a gauged icon or incorrect backup you
can use the Finder's Get Info window (select the affected
drive and use the File > Get Info menu command) to see
the icon and then select it, click to highlight the icon,
and then click the Delete key. The Finder will then use the
system's default icon.
-
How much processing time does
it take DriveGauge to work?
Answer: During the automatic
updating process and during the manual apply, DriveGauge
uses ~2-3% per volume (such that 3 volumes would use ~6%).
This update occurs once per minute only with automatic updating enabled and
takes less than 1 second per volume (test system: 867 Titanium
Powerbook, 528 MB RAM.) Otherwise, the application uses ~10-15%
during normal operations when running.
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Sometimes my gauge(s) doesn't
look like its rotating, nudging or going back to its default
(reset). Why?
Answer: Sometimes when using the current icon the
gauge may draw behind it's old one, thus it's not visible.
This has creeped up twice in testing and we are working to
isolate this odd behavior but the simplest solution is to
choose another icon such as the backup, hard drive, or a
new custom icon. This has resolved it in all instances so
far.
-
Volumes are appearing that
aren't connected and others that are attached aren't. Is DriveGauge
broken?
Answer: No! DriveGauge stores a list
of every drive it's ever seen and when it launches it tries it's
best to determine which ones are present and which aren't. (this
does appear interestingly as two drives when a local iDisk is
kept under Panther)If you feel that the list is totally out of
sync just go to the Help menu, click QuickFix, and restart DriveGauge
when prompted (3.0.1 includes a warning dialog.) This will remove
the old list and start fresh when launched, giving you the most
current list.
-
I can see gauges when I preview
a drive, but not when applied, even after I restart. Is DriveGauge
broken?
Answer: No! DriveGauge writes a new
icon in place of the current icon and refreshes this accordingly.
If your permissions are corrupted DriveGauge may no longer have
permission to overwrite the icon, which results in a perfect
preview without any visible signs of it actually applying. The
solution is simple: run Apple's Disk Utility, located in the
Utilities folder in the Applications folder, and select your
drive and click "Repair Permissions".
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